JOB INTEREST

I desire a position in Information Systems and Technology that involves human interaction and communication as well as advanced technical knowledge.

PERSONAL INTERESTS

I enjoy analytical challenges, intelligent conversation and assuring a better future for the next generation.

OBJECTIVE

My hope is to enjoy my duties, consistently perform to the best of my ability, continuously increase knowledge and positively affect someone daily.

SKILLS

Analytical problem solving.

Transposing technical information into "normal" language.

Instructing and training all ages and status positions.

Verbal and written communication.

WORK EXPERIENCE

B.E.Thornton

7/1996 - Present

Arlington, Texas US

Self Employed

Current programs owned and being developed include the following companies and websites:

Texas Geeks, Inc. (TexasGeeks.com) - Computer and systems training, repair, analysis and manufacture for home and commercial end users. Online retail sale and resale.

Texas Home Consultants, LLC (TexasHomeConsultants.net) - Certified Home Inspections. Home buyers consultant. Construction and remodel estimate and take-off preparation.

1StopSupply.com - retail sales

SpiritualStudy.org - cache of information for education about all things spiritual.

ArlingtonCares.org, DallasCowboysCare.org, TexasRangersCare.org - charity service information and referral.

SayWOT.net - edutainment, security and consumer feedback.

Compucom, Inc.

12/2003 - 10/2006

Dallas, Texas US

Systems Analyst

Provided technical support to a very diverse international end user base. Activities include the identification, prioritization and resolution of reported problems through recognition, research, isolation and follow-up.

Performed general maintenance, troubleshooting and repair of computer systems.

Utilized ticket tracking software Vantive and Clarify.

Provided user administration of Lotus Notes email, applications and database accounts.

Administered Microsoft active directory domain accounts and Oracle user administration.

Some of the end user software supported was: Microsoft Windows, Microsoft Office, Microsoft Server, Oracle, Lotus Notes, Citrix, Adobe CS and proprietary software for the clients.

Created statistical use and user reports and presentations to upper management.

K. Hovnanian, Inc.

3/2002 - 3/2003

Plano, TX US

Information Technology Coordinator

Provided daily support of Microsoft Windows, Microsoft Server, Microsoft Exchange, Microsoft Office, Citrix, AS400, Crystal Reports, Adobe Creative Suit and other industry proprietary software for approximately 350 end users.

Installed and supported internet dial-up, ISDN, satellite, cable, DSL, frame relay and T1 connections. CAT 5, CAT 6, coax and wireless network connectivity.

Setup and configured Cisco, Netgear, 3COM, Microsoft and other brands of routers, switches, and hubs.

Assembled, installed, repaired, upgraded and maintained approximately 500 computers and peripherals.

Implemented a hardware inventory, maintenance and tracking system increasing efficiency and productivity.

Initiated a switch from dial-up and ISDN internet connections to frame relay at a substantial cost savings and productivity increase.

Initiated and implemented a training program for all personnel on basic computer use and provided training as needed for sight specific proprietary software.

K. Hovnanian, Inc.

8/2001 - 3/2002

Plano, TX US

Construction/Project Manager

Served as liaison between customers and upper management during the planning and building of custom homes.

Managed vendor bids, utilization, payroll and reconciliation of budget and expenditures.

Maintained a positive and productive rapport with sales, corporate management, vendors and customers.

Consistently delivered a quality product early and under budget with exceptional positive customer feedback.

Texas Department Of Criminal Justice

4/1999 - 11/2000

Tennessee Colony TX, Texas US

Correctional Officer/Farm Shop Supervisor

Treated the diverse decoupage of 600 inmates I supervised with the same respect and discipline I would expect in their position. As a result I had exceptional low statistics for serious instances and exceptionally high production in the Farm Shop . I also feel I made a positive impact on these men's lives by example.

Time-Warner

12/1995 - 7/1996

Arlington, TX US

Temporary Computer Support

Assembled and upgraded PC workstations for ride control and safety operations, POS in retail stores, office use, ticket sales, front gate ticket scanners and metal detectors at Six Flags over Texas.

Installed CAT 5 and Fiber Optic, networking the entire park.

Administered a Novell network with a Windows 95 GUI.

Trained employees in basic computer use and sight specific software.

US ARMY

4/1991 - 12/1994

Military Intelligence/Communications Specialist

Among my secondary duties and titles were Training NCO, "Computer Subject Matter Expert" and EEO representative.

Planned and supervised the first LANs at unit level to connect with the DoD WAN at Fort Sill.

Created a database and reporting program to maintain my units' personal and training records that could be transferred with the personnel to other units. The use of the program grew and eventually incorporated into an Army wide program that was implemented as the Army Records Computer Information System (ARCIS). I received an Army Commendation medal for my contribution.

Arlington Independent School District

12/1989 - 6/1991

Arlington, TX US

Computer Lab Manager

Installed and maintained an Appletalk network consisting of thirty workstations and one server.

Provided support for IBM and Apple stand-alone computers in classrooms and offices.

Reviewed software and hardware, reported recommendations to the school board. 

Instructed students, teachers and faculty in basic computer operation.

Assisted students and teachers with applied software programs.

Successfully wrote grant requests for additional equipment and supplies.

EDUCATION

University of Texas

Arlington, TX US

Professional - 8/2010

480 Classroom Hours

Certified Home Inspector courses

SMU, School of Engineering

Plano, TX US

Professional - 8/2002

448 Classroom Hours

Microsoft Certified Systems Engineer.

Objectives included installing, configuring, and administering Exchange, Windows Professional and Server; Implementing the Microsoft Windows Network Infrastructure, and the configuration and implementation of Active Directory.

University of Texas

Arlington, TX US

Certification - 8/1996

Texas Real Estate

Tarrant County College

Fort Worth, TX US

Some College Coursework Completed

Studies in Business

US Army Signal Corp

Fort Gordon, GA US

Vocational

Diploma in Communications

Radio, satellite, and wireless computer networking. High encryption network security.

Defense Linguistics Institute

Presidio of Monterey, CA US

Vocational

Studies in Linguistics

Cameron University

Lawton, OK US

Some College Coursework Completed

Studies in Business

US Army Medical Corp

Fort Sam Houston, TX US

Vocational

Combat Lifesaver - Emergency medicine and surgery techniques.

Great Plains Area Vo-Tech

Lawton, OK US

Vocational

Emergency Medical Technician, National Registry